Too many salespeople make this same mistake.  They meet with a prospect, act like they are listening, and then launch into a pitch for whatever they want to sell. So many people in business just don't get it.  Listen to your customer and they will tell you what they need and want.  Listen closely enough and they will give you everything you need to provide the solution.

As sales people we all instinctively want to talk and tell everyone about what we do, and what we have to offer.  That's the problem, we are too concerned about ourselves rather than our customers.  Listen instead of talking.  It's the right way to help your customer.

I have always thought of a website as a "storefront" for any business.  In many cases it's the first contact that prospective customers may have with a business.  If you forget to update the "storefront" you could be sending prospective customers away.

Keep your website updated.  It can be a great marketing tool for your business, and unlike your brick and mortar location, you never know when someone may stop in.

I didn't say anything, but just quietly wrote down the number and placed my call.  I finally got through to that person, but it took the better part of a day to do it.  What a great way to build your business and welcome customers!